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FAQ

What is Superzanywords Privacy Policy?

Superzanyowrds is committed to protecting your privacy. No private information is required or requested to view our educational content.

When you fill out a form, the personal information you enter is used only to process your order or other request. Rest assured, all your information is kept private. We promise will never give out your email address and we will not bug you. We hate spam mail just as much as you.

Our web servers create normal logs of web page accesses and the IP locations of users. This information is kept private and only used to measure web site traffic and improve content.


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What are the minimum system requirements needed to use Superzanywords.com?

Windows

Intel Pentium IV 600MHz or higher
Microsoft® Windows® XP Service Pack 2 or later
Microsoft Windows Vista
Microsoft Internet Explorer 6.0 or later
Firefox 2.0
The latest Shockwave player

Macintosh

Mac OS X 10.4 with Intel processors
Power Macintosh

The Shockwave player is free software that lets you view web content created by Adobe Director. To download the latest player click here!

 

 

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Why has Superzanywords stopped working?

If you are unable to view pages you were previously able to view, and you are running Superzanywords on a school network, please check with your network administrator. Superzanywords may have been accidentally disallowed or Shockwave content may have been blocked.

Otherwise, you may need to clear your cache, also known as your temporary Internet files. Older stored temporary Internet files have been known to create conflicts when Superzanywords upgrades its content. To remedy this problem:

Windows Internet Explorer 6:

1.) Open Internet Explorer
2.) Choose Tools, then Internet Options
3.) Choose the General Tab
4.) Look for the section "Temporary Internet Files"
5.) Click the button labeled "Delete Files..."
6.) A dialogue box will appear, click "Okay"
7.) Click "Okay"

Macintosh Apple Safari:

1.) Open Safari
2.) Choose Empty Cache
3.) Click "Empty"


If you do not see your operating system/browser configuration, these instructions should be adaptable to your situation. If these instructions do not enable you to see Superzanywords, please contact us! We'll be happy to help.



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Why can't I hear sound?

In most cases sound issues can be resolved by upgrading your Shockwave Player plug-in. Click here to download the free Shockwave Player plug-in. Restart your computer after installing.

  • Make sure your speakers are turned on and plugged into the proper socket on your computer.
  • Check that the speaker power is turned on and the speaker volume knob is turned up.
  • If you have headphones instead of speakers, put the headphones on.
  • If you still have a problem, check the volume controls and mute switch on your computer.
  • To find the volume controls on windows computers: hit "START", then All Programs / Accessories / Entertainment / Volume Control.
  • If your Sound Volume is too High or too Low Adjust your speaker volume knob. If you still have a problem, check the volume controls on your computer.


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Why won't Superzanywords load?

In order to provide you with the best possible experience at Superzanywords.com, we use very simple JavaScript for navigation and to test your browser capabilities. If your browser's security settings are set too high, this simple JavaScript is unable to run and Superzanywords will not work properly. To adjust your settings, please follow the directions below:

Windows Internet Explorer 6:

1.) Open Internet Explorer
2.) Choose Tools, then Internet Options
3.) Choose the Security Tab, then Internet Zone
4.) Click the Default Level button
5.) Ensure that the slider is at the medium level
6.) Click okay

If you do not see your operating system/browser configuration, these instructions should be adaptable to your situation.

Superzanywords uses the Shockwave plug-in to display interactive content. Third party software used to prevent pop-ups, or screen web content, sometimes prevents Shockwave content from displaying.

If these instructions do not enable you to see Superzanywords, please contact us! We'll be happy to help. If you have concerns over granting this access based on privacy reasons, please review our privacy policy.



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Can I link to Superzanywords, and if so, how?

Yes, you may! However, we require that you do not display any part of Superzanywords.com within a frame of your site. This is to provide the children a safe and non-commercial environment and to ensure the correct functioning of our content. If your site uses frames, please set the target property in the link to "_top". We do not allow any link from a site that misleads readers regarding the source of content. We reserve the right to revoke our consent to the link at any time at our sole discretion.


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When I buy items from the store where does the money go?

When you buy items from the Superzanywords Store all the money earned from sales goes back into the site to pay for server space to keep the site running. The site was entirely created by one person who donated many hours of personal time to help kids develop reading skills. The best way to help this site is buy items from the store!


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